Welcome to Lockfast.com. Lockfast, LLC provides the
services of Lockfast.com to you under the following conditions. Please
review the following concerning use of this site. By accessing, using
or downloading materials from this site you agree to follow and be bound
by these terms and conditions.
All content included in this site is the property of Lockfast, LLC or
its content suppliers and protected by U.S. and international copyright
laws. You may download, view and print documents, text and graphics from
this web site providing the document is used solely for informational
purposes and it may not be modified or altered in any way. Except as expressly
provided herein, you may not use, download, upload, copy, print, display,
perform, reproduce, publish, license, post, transmit or distribute any
information from this web site in whole or in part without the prior written
permission of Lockfast, LLC.
Lockfast.com; Lockfast, LLC; Braelok; Excel; Burlok; Grafx and Riblok
are registered trademarks of Lockfast, LLC. All other company, product
or service names referenced in this site are used for identification purposes
only and may be trademarks of their respective owners. Lockfast, LLC’s
trademarks may not be used in conjunction with any product or service
that is not Lockfast, LLC’s or in any manner that disparages or
discredits Lockfast, LLC.
Lockfast offers a variety of shipping options. Our preferred carrier is
Fed Ground (RPS) for land shipments or Federal Express for air shipments.
For larger orders requiring LTL truck service, please indicate the carrier.
Truck shipments will be shipped “freight collect” which means,
if you have an account with the carrier, they will bill you direct. If
not, they will expect payment at delivery. Also offer UPS ground as well
as air options, DHL, Airborne, Emery, and brokered air services. We are
unable to ship to Post Office Boxes. You must supply a street address.
All items purchased from Lockfast, LLC or Lockfast.com are made pursuant
to a shipment contract. This means that the risk of loss and title for
such items pass to you upon our delivery to the carrier. Claims for damage
or loss are to be made with the carrier. Shipments from Lockfast, LLC
are automatically insured against loss unless specifically requested not
We offer various payment options: Credit card (Visa or MasterCard), C.O.D.,
or on an open account basis subject to credit approval. All payments must
be in US dollars. Sales tax will be charged depending on the shipping
address as required by law. Customers exempt from sales tax must have
an exemption form on file with us. See Sales Tax Exemption Form.
Lockfast, LLC reserves the right to cancel an order or issue a Return
Authorization (RA) for merchandise that is shipped in error, does not
conform to specifications or for a discontinued item. Once an order is
placed, it cannot be cancelled once the order is shipped.
Lockfast, LLC is committed to working with you to ensure every product
we supply meets your satisfaction. Upon receipt of merchandise thoroughly
check your order for the correct material, color, size and defects. If
a problem is found, call customer service as soon as possible. Sometimes,
customer’s expectations on some of our products exceed what is considered
commercially acceptable and not subject to approval as a quality reject.
Therefore, it is important to read the warranty information included with
specific product line information. All returns must have a Return Authorization
(RA#) number on the shipping label. Materials return without the RA number
will be refused. Returns, which we deem to be the fault of Lockfast, LLC,
will be credited for the full charge including shipping for that item.
Returns, which are your error, will be subject to a restocking charge
depending on the item. Custom items cannot be returned except for quality
problems. No returns will be approved if the item has been modified in
any way or if it has been over 30 days or more from the original ship
date. Call customer service to receive your RA number.